SMP Tint & Detail

I took my brand new truck to SMP Tint & Detail and the owner Steve damaged the glass on all of my windows. He was acting really strange when I went to pick the truck up after having it all day. He only had 2 windows tinted after 5 hours and told me the dealership was to blame for a cut into the glass on my windshield. He also did not want me to pay for the door windows he tinted until I talked to the Ford dealer about the windshield, which I thought was strange. The next morning when the sun was out, I could see there were razor blade cuts into the glass on my windows. The tint job was also terrible with bubbles and debris in between the window and the tint film. When I confronted Steve about the razor cuts in my glass he said he didn't know how that happened but that he would take care of it. He promised to pay for new window glass. I took my truck back to the dealer to have an inspection done and they gave me a quote for the window glass. I called Steve and told him what the cost would be for the windows and he assured me that he would pay for it and that he wanted everyone to be happy. The glass was ordered and an appointment was set. When I called Steve to let him know that I was taking the truck in for the appointment, he told me that his "colleagues" advised him not to pay. Now I am filing a claim with my insurance and have to deal with this on my own because Steve does not honor his word or his workmanship. Buyer beware, do not expect quality, care or accountability from this business.

2/13/2024