GEM Express Car Wash

These guys need better customer service, and need to honor their set hours. Also, have a phone # that's not disconnected. Per your response to my original post, rather than be professional, and take constructive criticism, Instead arguing with me about your set hours etc. Ridiculous. I have come by there 4-5 times, as have other friends of mine, and you were closed over an hour earlier than your set hours because employees who are not supervised well decided to close early. We pay for a monthly service for set hours. Period! You do NOT honor them which as a patron is frustrating to drive all the way out there to find out your closed for no reason. And when you call the listed # on your website to complain it's a disconnected #. Nothing to do with weather. Be more professional. Get your act together. Not to mention how many times you have double charged my credit card and I've had to fight with you for months to get my $$ credited back to me. Very unprofessional. And countless times I've been there and your car wash is broken down, or your technology won't recognize my plate, that's why you permanently have someone stationed by the machine as your technologys ineffective. Be more professional. Take constructive criticism better. Don't call your customers a liar.

1/17/2025