D Hand Full Service Car Wash & Detail Center - Airport & Colfax

The hand car wash was great, it's the inside that I have some red flags about. I paid the $72 bundle for wash and vacuum inside. When I was called to pick up the vehicle I noticed that inside still looked the same as when I dropped it off, the only thing they did was semi wipe the dash. When I asked Carlos about why it wasn't vacuumed he said his vacuum couldn't get the stuff up and a more detailed clean was only with the shampoo. But I'm telling you, it wasn't vacuumed. I did point out that I don't like being lied to, as one business owner to the next, it's best to be honest especially for someone who owns a cleaning service. I still have to clean some things on the inside of the car as this cleaning was a gift to my mother in law and I wanted it to be perfect for her but instead of a smooth transition I had to go back and forth with Carlos. He did have one of his helpers actually vacuum the inside after I said it needed it still, but it's the detail part that I asked for from jump that was missed. The sides of the door weren't wiped out until I pointed it out and as I was leaving I rolled down the front two windows and the very tip of the glass on both were also not cleaned. I did have Carlos wipe the glass for me, that I appreciated him doing because it's the least that could've been done. Again, the wash was great, it's just the vacuuming/detail or lack thereof that I wasn't impressed about. When I got home I opened the doors and took these pics. I feel maybe some better equipment would take care of many of the issues in pics. I mentioned something about the few pieces of glitter that was in the middle console and those few specs were still there, a lint roller would help out for that. If he were to have buy or use an air pressure thingy to blow out any dust or dirt it would probably also help a lot. The final thing, especially if I had mentioned if it didn't look vacuumed, is to just be honest and not try and make me look like I don't know what I'm talking about. I came here because of the amazing reviews. Carlos was very prompt to answer the phone and getting me in for the car wash, I just wished the inside was a little bit better than what I got without me having to mention anything about what was missed. In response to your response. I was more than willing to pay the $300, you said you could do it Monday (today-Labor Day) I was going to drop it off in the morning but you asked to look inside and then proceeded to tell me that all it would be would be the $72(the inside just needed to be vacuumed and wiped down/shined and I think you thought I was not going to notice), to which you said you could do it right then so I left the van for you. Instead of trying to explain your way out of my review just learn from it, and do better for the next client that tells you what she wants. Again I did mention that my mother in law was high class and all I was seeking was a quality cleaning from the reviews I wanted the same, cost wasn't an issue..you did mention to me and even posted a reply with what you included the package and my thing was the inside was indeed not vacuumed at all, and you said your equipment couldn't get it up, but when your helper actually did vacuum it with your shop vac the carpet was better, he just missed places and the lie was were it irritated my soul. Pics don't lie. I just wanted to get what I asked for and paid for. I stand true on my 3 star review. The outside you did great on, and that's about as happy as I'm willing to review about.

9/2/2024