Craft Auto Spa, LLC

2 Stars revised to 5 Stars (see below) I had an appointment for 1:00 on 10/19, and the 2, very polite, young gentlemen arrived 40 minutes late. No harm as I didn't have anything planned for the day anyway. They went straight to work and didn't waste any time. Great work ethic, as far as I'm concerned considering the times. I asked for the Bronze Exterior Detail ($75) and the Executive Interior Detail ($60). I have a RAM Crew cab. Those are the top prices for those detail items (XL) and I'd hate to see what the Limo prices would be as a Limo is twice as long as my truck (exterior) and probably has 3 times the interior area. Interior wise, the gentlemen did an outstanding job. All surfaces cleaned, vacuumed, wiped down and protected. Couldn't have done better myself. $60 worth? Eeh? Maybe a tad high. Exterior. Lite pressure rinsed, lite pressure applied soap, hand washed and dried. Tires and rims look pretty good, too. However...for $75 one would think a bit of chrome cleaner could've been used where applicable, like the chrome step rails. I know it wasn't "included" but, chrome isn't that hard to clean and polish. I had some spots on my hood and roof that, to be honest, I didn't want to remove myself. Hence, enter Craft Auto Spa. The crew didn't have a solvent to remove the spots (not tar or bugs. Might have been something from the oak tree) so, I gave them my "Bug and Tar Remover" and a nylon covered sponge. They got most of them off but, some remain. $75 worth? I'd have to say, "No.". I did tip the guys as they were out in the heat, doing their best but, for $140+ (including tax), I would've expected a "close to showroom" job done, inside and out. 10/20 Addition - The sun will tell the story. My wife and I went to dinner after the truck was "done". As we drove done the road, it gave me a chance to look around at the interior. Still looks good however, the back window of the truck wasn't touched on the inside and the bottom of the front windshield had an abundance of water spots. Really? This should've been covered in the "Basic Auto Detailing 101" class. The more I look, the more disappointed I get. 10/21 Addition - Above and beyond Got a call from John yesterday letting me know they would be here this morning to rectify any of my concerns. Craft Auto Spa did more than that. Not just the spots on the windows that wasn't done corrected but, every piece of glass, inside and out, was re-cleaned. The chrome is as clean and shinny as it was 2 years ago when I left the dealership. The spots on the hood and roof?? John (owner of Craft Auto Spa) clay bared and machine polished both. My truck is back to that "close to showroom" look I was looking for, and then some. When an Owner comes out, on a Sunday no less, to make certain a customer is completely satisfied, one can only do what's right and let folks know 1) He cares about his customers and 2) Cares about the reputation of his company. Who could ask for better?? Will I call Craft Auto Spa again for a detail on my RAM Laramie? Most assuredly.

10/20/2018