Express Wash on Hills

I've been a loyal customer at this car wash, making a 15-minute detour past other options because of the excellent service and the way they used to leave my car sparkling clean. I appreciated the pressure washing for my wide rims, which many other car washes struggle to clean effectively. However, I've noticed some significant issues over the past four to five months. The pressure washing equipment has been out of order, which means my rims aren't getting the thorough cleaning they need. The wash itself does not leave my car, sparkling and glycerin as a $50 car wash should do. Unfortunately, this has resulted in dirt and residue being left on my car after washes, as you can see in the attached photo of my rims. I've raised my concerns with management, but the response has been disappointing. They acknowledge the issues but have not offered any solutions or compensation. It doesn't seem like the district managers of this company really care about their customers if they hear the complaints and are not doing anything. I've spoken to other customers who share similar frustrations and have chosen to leave this car wash. I genuinely hope management takes these concerns seriously and addresses the problems, so this car wash can return to the high standard we all appreciated. For now, I find myself questioning whether it's worth the drive when I can achieve similar results at home or a closer wash. Thank you for your attention to this matter.

1/16/2025