Lighthouse Express Car Wash

What a waste of money!!! We should have taken the hint about the poor quality of this place after we arrived and witnessed what appeared to be chaos. Workers were running all about, not seeming sure about the services they were to render to waiting customers. Our car -detailer guy was on his cellular phone, and kept us waiting 10 minutes before acknowledging us. My husband dropped off my SUV here to be fully detailed for $150 fee [$125 for smaller cars]. The service was supposed to include total interior vacuum, carpet shampoo, removable mats shampoo, interior dust/wipe/polish/shine and fragrance plus outside wash and towel dry and wax with tire shine included. When we picked up our vehicle 3 hours later, it was dirty in several places. We found spots of dry food and removable stains still on the seats and carpet. The bottoms of the vehicle's doors were unwiped. Their was debris remaining on the main carpets and they weren't shampooed at all...only the mats were damp, and they smelled of old mop water. The interior dashboard and door panels were dusty, the tracks were untouched because as we moved the seats back/forth, we could see all the original crumbs and dirt. We asked for a 50% discount to compensate us for the work we'd have to do [or pay someone else to do] to finish the detailing job as described in the print ad and as we desired. By the way, it took several hours of drying our mats in direct sunlight to rid of the dampness and rancid odor. Needless to say, we do not recommend this place and do not intend to return.

6/19/2024