Frederick Auto Spa - Rt.40

My car or what's left of it. All thanks to The Auto Spa in Frederick RT-40. We have been going to The Auto Spa Express for years to both the Hagerstown and Frederick Maryland locations. This past Saturday Matt and I decided to drive out to Frederick because they reopened the full service detail Auto Spa on RT-40 after being closed for 6 months. We pulled up waited for someone to come out and walk us through getting on the conveyor belt, put the car in neutral, make sure foot is off the brake, and hands off the steering wheel. The same as we have done almost every day for years. Once our car was on the track immediately we noticed it was moving quickly and only soap was being sprayed on the car. Then the car jolted and next thing we knew were pinned up against the wall and smashed between 2 big brushes that normally clean the car. We couldn't move and 2 minutes later several employees came running up to our car. The first employee told us we were in drive and needed to put the car in neutral, however, we were already in neutral as we had been the whole time. After 10 minutes of the staff attempting to help us get out of the tunnel by having us go from reverse to drive we got out of the tunnel. That's when we were able to see the damage. That the machine caused. To make matters worse, the female manager had the audacity to come up and say that it was our fault and that they would investigate and tried to blow us off. So I called the police. We have tried reaching out to corporate and have gotten no response. All I wanted was a clean car and now I have to deal with insurance, getting a rental car and lawyers. I will never go use a car wash again designed with the conveyor belt. Unfortunately, I always thought that we were safe because of the emergency stop button. I've seen them push the button if cars got too close or were off track. Apparently Frederick doesn't have an emergency stop button and my car is now paying the price.

3/18/2024