The Toy Wash

I am deeply disappointed with my recent experience at Toy Wash Motorsports after being a loyal customer for 7 years. As someone who owns seven vehicles and has trusted this business for years, I never expected to be treated this way. I brought in my 2019 Chevrolet Corvette to replace a cracked rim on the inner side--damage that was not even visible unless inspected closely. My original rims were in perfect condition aside from this one issue, as I meticulously clean and maintain my car. Despite this, I was quickly convinced to purchase an entirely new set of rims, which I agreed to, trusting their expertise. Unfortunately, the new rims they installed had the wrong offset, causing them to rub against the sidewall. This issue could have been avoided had they properly accounted for the specific model and year I provided. Worse, when I checked my original rims, I discovered they had been completely destroyed during the process. When I brought this up, it was clear the damage was caused by their handling, but they denied responsibility outright and refused to take any accountability. This level of negligence and denial from a business I have supported for years is unacceptable. To future customers, especially those with high-end vehicles, please be aware. While I had trusted them for years, this experience showed a lack of care, professionalism, and willingness to make things right when mistakes were made. I hope Toy Wash Motorsports takes this feedback seriously to prevent others from experiencing similar frustration and loss.

11/27/2024