State of the Art Tunes and Tint

Have had window tint done here a few years ago. They did an exceptional job. At the beginning of February, I went in to inquire about getting the roof wrapped on my car. Pricing was good, and I trusted them because they had done such a great job previously. Paid a deposit and ordered the color I wanted the wrap to be, which arrived about a week and a half later. Great! A text was sent out to schedule an appointment. I replied and heard nothing back. A month went by, and still nothing until I received yet another text asking to schedule a pick-up time. I called up and asked which dates were available for installation, and they had a slot two weeks out for April 2nd. No big deal that it has already been two months. I dropped my car off on the 2nd at 8 a.m. for the installing. They had to keep my car overnight because they did have prior cars to work on, totally understandable. The next day, I came in to pick up my car after closing, and I'm met with my car that has nothing done to it. Apparently, they ordered the wrong type of wrap, so they couldn't do it. Not a single call to me explaining the situation. Instead, I went two days without a vehicle. I know accidents happen, but during the two months it took for them to get an appointment for me, why didn't anyone bother to check that the correct product was ordered, instead of wasting two of my days? They offered to reschedule or to give a deposit refund. I opted to just get a refund. Sad because I was looking forward to them working on my car and even sadder because I had such a good experience the last time but was met with disappointment and lack of communication. It's hard to recommend them anymore. Ultimately, it's not a huge deal, but just be wary of promises made.

4/4/2025