Dave's Detail & Metal Polishing

Very disappointed with this business. I had an appointment scheduled 3 weeks in advance to get my Audi Q5 detailed. When I showed up to drop my car off, I was told that they were "overbooked" and I'd have to reschedule. Now I understand that these things happen, but to not extend me a simple communication upon learning of this overbooking (it was quite obvious that the gentleman in the office wasn't even aware of my appointment, as I had to pull out my phone and show the text message confirmation I received). I rearranged my work schedule and made arrangements to be "carless" for a day due to this appointment, which is difficult for me to do given my work schedule and other personal commitments. Had I known even that very morning that I had to reschedule and not discovered this fact out upon arrival to drop off my car would have been a hassle for me, but acceptable. The fact I show up to a scheduled appointment to be turned away and told "sorry about your bad luck" is beyond unacceptable. I do not recommend using this business

3/28/2022