Convenient Detailing NJ

Please be wary. At first glance all the past reviews on Google are great, however there are no recent reviews. My experience with Convenient Detailing was extremely unprofessional and disappointing. At the onset the detailer wasn't equipped to do the clay bar treatment or the engine bay cleaning. Once completed he stained my speaker cover, which I pointed out to the detailer which had a gel like liquid on it, and he told me it would dry and go away. The next day the stain was still there and in addition there was a white residue all over the interior the vehicle. The more I looked around the vehicle the worse it got. The roof looked like it was cleaned with a dry broom (it was supposed to be waxed and polished) and there were numerous areas that didn't look like they were touched. The owner was not forthcoming in taking responsibility. After going back and forth, he was finally going to send the detailer back out to fix everything. We scheduled a time and the detailer never showed up and the owner could not get in touch with him. (Supposedly this is the owners only mobile detailer. It seems that the owner of the website subs out the work, not actual employees.) I requested a refund which the owner denied, he stated that I am "wrong" and none of the products they used would stain the speaker cover and the detailer did an almost complete job. He was only sending his detailer back out (who never showed up) because he was lazy with the roof. The owner said he would reschedule again, however at this point they didn't show up nor notify me that they couldn't make the reschedule and if Convenient Detailing is not willing to own up to damaging my vehicle, I do not trust them to do any further work on my vehicle. I am going to have to go somewhere else to get my vehicle detailed again and to get a new speaker cover.

4/6/2022