Major Car Wash Princeton

Terrible Service Experience - Not Recommended! Today was my first visit to Major Car Wash, and I opted for their best service package, the Unlimited Works Pass, expecting my car to be cleaned thoroughly. Unfortunately, the experience was deeply disappointing. After the first wash, I drove home only to notice that there were still significant mud stains on the body of the car near the front and rear wheels. I drove back to the car wash to address this issue, but the staff simply said, "You have unlimited service; you can come back anytime if there's an issue." My concern wasn't about the package--it was that they didn't do their job properly, wasting my time. I pointed out that I paid for their highest standard of service, yet the result was subpar. If I hadn't purchased the monthly pass, I would've had to pay an additional $20 just to fix their sloppy work--how is that fair? After the second wash, I inspected the car again, only to find that the mud stains near the rear wheels were still there. I asked the staff to clean it again, but they gave me a dismissive response, saying they would handle it, while hurrying me to leave because other cars were waiting. I chose to trust their word and left, but when I got home and checked in the garage, the stains were still there. As a service provider, their unprofessionalism was appalling. Not once did anyone apologize for wasting my time. The rude and dismissive attitude throughout the experience was unacceptable. If you care about quality service and value your time, I strongly advise against visiting this car wash. ---------------------------------------------------------------------------------------------------- Reply to the owner's response Thank you for taking the time to respond to my review. However, I was disappointed to see several inaccuracies and misrepresentations in your reply, and I would like to address them. Misrepresentation of the Interaction: You claimed that your General Manager spent over five minutes explaining the situation to me. I must clarify that no such detailed conversation occurred. If this discussion had taken place, I would not have raised these concerns. Instead, my experience was marked by brief and dismissive communication that left me feeling unheard and undervalued as a customer. The "Dangerous Situation": Regarding the incident involving the car behind me, it is true that I exited my vehicle to inspect the cleaning job because I was dissatisfied. The woman in the vehicle behind me yelled because my inspection delayed her exit, not because of any safety risk I caused. This misunderstanding could have been avoided had the service been done properly the first time. Condition of My Vehicle: While I understand that extreme weather can pose challenges, I chose your top-tier service package expecting a high standard of cleaning. If weather conditions prevented satisfactory results, I believe this should have been communicated to me upfront, so I could make an informed decision. Blaming the weather or suggesting that my vehicle's condition was unusually severe does not excuse the incomplete service or the dismissive attitude I encountered. Tone of Your Response: I was particularly taken aback by the tone of your response, which accused me of lying and labeled me as "the problem." This is not only unprofessional but also unnecessary. As a paying customer, I provided honest feedback based on my experience to help improve your service. Attacking my character does nothing to address the underlying issues and reflects poorly on your business. I hope this response provides clarity and gives you an opportunity to reflect on how customer concerns are addressed in the future. A more constructive approach might include acknowledging areas for improvement, apologizing for the inconvenience caused, and working towards better communication with customers.

1/17/2025