Ziebart

I have spent thousands at this facility, a bulk of that was to protect my 2018 GMC Sierra. I purchased the rust proofing and undercoating when the vehicle was 2 years old, after the factory provided services were beginning to wear off. I recently found the bottom of my front doors are rotted through on my 7 year old vehicle. I brought the vehicle in for touch up of both services, annually ever year. This year I took it in for another touch up, after the vehicle was complete and ready for pickup, I brought the rot in the doors to their attention. The rust and rot was never brought to my attention even thought they perform a "Rust Inspection" according to invoices. They asked me to fill out a customer contact form, which I did weeks ago. I have contacted Ziebart customer service as well. Now all of a sudden there are some kind of warranty limitation to their services which were not explained or provided to me at the time of service. Apparently warranty is up to the local dealer and ziebart corporate just defers you to them. The local Albany store hasn't even contacted me after several emails asking for warranty details, how claims work etc. Ziebart's website make many claims about rustproofing and their "warranty includes unlimited mileage and coverage against road salt, sand and (normal) Road debris". In addition, "your dealer will determine if the rust in the area that has already been treated and can assist in correcting the problem before it gets any worse". Lastly "you can obtain the specific coverage details of your warranty by reviewing your original contract, by contacting your local Ziebart dealer, or by contacting Ziebart Customer Service" which just sends you back to the local dealer. I would strongly recommend that buyers beware. I was not provided any warranty details at the time of the initial purchase, only a receipt (I have them all). Now that there is a real problem (see pictures) I can't get any support for Ziebart as a whole, and have received ZERO responses from the local dealer. I think my next steps in the near future are going to have to be escalated either to BBB or legal measures.

2/9/2025