Car Wash Cleveland

I ordered a coupon for Car Wash Cleveland from Groupon, it was listed as a $225 wash for which we paid $148. We dropped the car off at 10am and received it back at 8 pm. It was a rainy night so it was dark due to cloud cover. I didn't really get a chance to inspect the car on pickup, but did notice the floor mats were not in place. The next day when I did have the opportunity to look closely at the car this is what I found: The floor mats, Weathertechs all around, were thrown in the truck, still dirty. The car interior was drenched, the only "spot" I had on my carpet, front passenger side, still remained. There were several areas of the car that appeared to be attempted to be cleaned and the cleaner was still visible in a runny pattern as if it was applied to heavily and left. The inside of the rear window was completely ignored. The rims were still filled with brake dust. I ended up being charged an additional $21 "shop fee" and tipped $20 I would not categorize this as $190 detail. We submitted a trouble ticket about 5 days ago and have since not heard anything back . Edit* They reached out and asked if they could correct any issue with detail. I let them know that I think 10 hours was quite enough time the first time when stated it would take 4 hours at maximum . I would like a partial refund which is stated on their complaint form. I've never heard from them again. Went radio silent.

6/12/2024