The Finish Line Car Wash

I have been a delighted customer of Finish Line for 20 years, so I hate leaving less than 5 stars. However, with the new ownership, there are serious problems and no communication. I took my car in to be washed and waxed. When they finished, I looked it over and noticed a large series of scratches on the roof that were not there before. Multiple areas still had dirt and grime around my car. Finally, they did not finish buffing off the wax, particularly on the rear of the roof. While the manager on duty was professional, they could not get the scratches off the roof, and they did not get the remaining wax. I emailed the addresses on the website and heard nothing. So I completed the form on their website referencing my email address. It has been two weeks, and I still have received no email or phone call. Concerning the scratches, I informed them that I was aware that without video evidence, there was no way to prove that it was them. I would have expected some kind of response, at least in regards to the wax that they left, and the concerns about just how much dirt and grime was left before they went around and cleaned most of it up better. I am very disappointed in the work and the total lack of responsiveness. I've only needed to have things checked once or twice before, and they always got back to me quickly. The new owners and the new staff must not be of the caliber from before. This is unfortunate. At this point, I do not believe I would feel comfortable returning. Sadly, I would not suggest going to the finish line with your expensive vehicle. I'll update this review if I hear back from them. Pictures: wax left on rear roof. You can see where i put touch up paint over the scratches on the roof to prevent rusting. (**The metal floor panels that gear sits on are removable, so the scratches were not from gear sitting on roof**

1/28/2025