Executive Car Wash

Highly recommend washing elsewhere, they have horrible customer service. They will not return any phone calls and or follow up like they say. This car wash is not touch free and is very rough. The amount of friction being applied to the vehicle is excessive and may damage your car. It tore the trim/molding off and scratched my car doors when I went through with the black tie package on a Sunday, no manager was on duty but the nice gentleman working the wash looked at it with me and then called the manager (Tammy) and let me speak to her. When speaking with her she had said she would talk with the owner on Monday and then they would call me. (Keep in mind this is a new car) Monday came and went, thought I would hear back from them early Tuesday but then again nothing. Tuesday night I reached out to the on call number, Tammy answered I asked her what the scoop was and she stated she was too busy to call me or deal with the matter. I told her I would like to also and she stated that it wasn't their fault and she would have the owner call me. Thursday comes and still nothing so I reach back out and was promised once again they would have the owner call me and yet here we are a week later without a call. They do not care about the customer here and would make sure to refrain from doing any business with these folks. They will not take responsibility for their mistakes.

11/22/2024