Better Vision Detail & Car Spa

I would not recommend nor would I ever go to them again. I won't even get into the frustrating communication issues before, during, and after my appointment when the work itself was so bad and really the most important part. I wanted my car detailed specifically to have my seats cleaned (they merely had gotten dirty from having a dog, no serious stains) and I even called this out to them when I dropped it off. They look completely untouched, if not worse than before. The basic cleaning of the inside of the vehicle was sloppy (small smudges that are easy to clean are still there which makes me feel like they were completely careless) and when they finally called me to come pick the car up, my seats were SOAKING wet. I had to leave the windows open for several hours to try to dry them and prevent mold. These photos are of the car AFTER it was cleaned...(it's a 2011 rav4 for context). The company also keeps replying with different excuses refusing to take accountability and deleting/reposting, but you can see from their replies how terrible the customer service/attitude is.

2/6/2024