Car Pool Car Wash - Southside

Dear Carpool Team, I hope this message finds you well. I am reaching out to share my recent experience at your establishment, as I believe constructive feedback can be beneficial for continuous improvement. I have been a frequent customer at Carpool and have consistently received outstanding service. However, my visit today did not meet the high standards I have come to expect. I purchased the RVA Ceramic Wash, anticipating the quality service I have previously experienced. Unfortunately, after inspecting my vehicle, I found several areas that were not adequately addressed. Specifically, the inside door panels were still dirty, remnants of debris were present under the mats, and the running boards and certain parts of the seats had not been vacuumed, despite having four attendants assigned to my vehicle. I requested to speak with a manager, Tyler, who was very attentive and assured me he would personally address the issues. I appreciate his effort, as I observed him working on my vehicle while the other attendants moved on to other tasks. While I did notice some improvements after Tyler's assistance, there were still certain areas that lacked the attention to detail I had expected. Additionally, I found that the overall wash did not achieve the shine I anticipated, and the tire shine did not meet my expectations compared to past experiences, including those at other establishments like Tommy's. I am uncertain if there have been any changes in products or procedures recently, but I felt it necessary to convey my experience. While I appreciate Tyler's efforts, the overall service today did not encourage me to return in the future. Thank you for taking the time to consider my feedback. I wish you and your team all the best. *The photos included are after Tyler's assistance.

4/11/2025