Nansemond Autobody, Inc

Update: Temps have warmed up and now the paint is bubbling... I highly recommend you do not have this shop do any work on your vehicle. All the pics posted are "after" photos. ------- I do not know how this place has such high reviews. The communication is terrible. You call and leave several messages but nobody calls you back. The time to completion on the work is bad, and the quality of work is sub-par. In my case, the work was incomplete. They re-used damaged parts on an insurance claim job. Additionally, incorrect replacement parts were used. When I was told they would reach out to the insurance company to get an adjustment for correct parts, it was apparent they did not because the incorrect parts were used. This was frustrating because I was told they would contact the insurance company to get the correct parts authorized before starting the work. Then, I kept calling them and my insurance company to get the issue resolved. The insurance company called them and told them to submit an adjustment. After I called the shop weekly for two months, leaving messages for the mechanic, I decided it wasn't worth the frustration. During this time, I was contacted once and told they were busy and they'd get around to it. To top it off, the wrap job they did bubbles when the temperature drops... When I gave them many opportunities to fix the poor and incorrect work, I was blown off each time. After several months, I decided to cut my losses because it wasn't worth the frustration. This is the worst vehicle repair experience I ever had. Do not take your vehicle here. You'll get poor communication, incomplete work, and more frustration than you should have to deal with. A positive note - The lady that works the desk and answers the phone is very nice. So is the manager/owner - if you ever get a chance to talk to him.

4/7/2023