Kenny's Auto Detail

The exterior wash and initial service was fine. I had a dirtier than normal exterior van, so I thought it was fine to add $30 to the wash (from $69 to $99) I then asked if they could quickly vacuum and wipe the interior. I was told okay if I tipped $15. I said okay. I arrived to pick it up and paid happily. I then drove home and noticed the car audio microphone was tilted, so I went to adjust it and found it was broken with a bit of wet super glue at the base. I wasn't pleased to say the least. I called to let them know they broke something in my vehicle and didn't tell me. The reply was that I should have paid for the interior cleaning as opposed to accepting the fault. I explained that the counter argument didn't make sense. I specifically wanted an apology for not taking responsibility and alerting a customer that something broke. Did they really think the super glue was going to work and that I wouldn't notice? Perhaps that is why I didn't get a phone call that the van was completed (I drove by and saw it was done) in hopes it would dry. A good business would take responsibility and ownership if they broke something, and come up with a solution to make it right. I'm disappointed and never want to hurt a small business, but I value honest and integrity and unfortunately this business doesn't have that.

2/14/2025