Master Chief ATD Hand Car Wash

I'm not mad, just disappointed. This was my experience... I called and asked for their best package. The gentleman I spoke with said that was for show cars and that I should go with the number 6; he reassured me that this package would exceed my expectations. I set up the appointment to drop off the car at 10am. I didn't ask when it would be done but expected a few hours. I called at 1:30 and was told it would be ready by 3:00. Longer than I expected, but I didn't express that I needed it sooner so no big deal. I called again at 4:15 to check in (45 minutes from closing time), the gentlemen said, "whoever told you that it would be done by 3:00 was very wrong! I should be done by 4:45." Got a call at 4:50 saying the car was done and went to pick it up. Upon my arrival, I inspected the car and found all hard interior surfaces had a glossy/sticky finish, including all touch points. Also, there were several spots on the windows and the instrument cluster with oily smudges, likely from a rag used to apply the glossy/sticky finish to the dash, etc. I wasn't able to get a good photo of the smudges, but the pictures I did take show some of the spots that didn't meet my expectations. Once again, as I told the gentleman who billed me out, I'm not mad, just disappointed.

7/11/2021