T&M Cleaning Services Inc.

So incredibly dissatisfied with the communication from this company. We had discussed a move out clean for months - we needed the cleaners to come in at noon after the movers left. I called and left multiple messages the week of our move trying to confirm. Finally got David on the phone, at which point he said he had never agreed to the terms of our move out clean (arriving after movers) and that the job couldn't be done in the time we needed (3-4 hours with 4 people working). He was never going to call to let me know they couldn't do it, and left me without move out cleaners 2 days before we moved out. Completely unprofessional and rude. Would never recommend them. *Edit after response from owner: I did question why the service was longer one time - my husband asked for extra time without my knowledge, we paid and didn't complain. The fact that I hired another company and paid for a 4 hour clean should indicate I wasn't unwilling to pay. Not ok to ghost a regular customer last minute and berate me on the phone.

9/26/2024